Help

1. How to listen

TwinEagles Radio is free, live and on all day. You don't need to sign up.

1. On the homepage, press play on the big player at the top. Rate the song with the thumbs, set a Sleep timer, or press Pop out player.
2. On every other page, press Listen in the top bar. On a phone, tap the Listen live bar at the bottom of the screen. The pop-out player opens in its own small window, so the music keeps going while you browse.
3. On mobile data, turn on Data saver when you see it next to the player.

In the car, start the station on your phone and connect to the car by Bluetooth or a cable. On a TV or speaker, press the Cast button next to the player in Chrome, or the AirPlay button in Safari. For VLC, iTunes and other players, How to Listen has Download .m3u, Download .pls and a stream address to copy. Want the player on your own website? Put Us on Your Site gives you the code.

If a network blocks the usual stream, the player switches to a backup address by itself, so you don't need to do anything.

2. The listener app

The TwinEagles Radio app is free and lives on your home screen. It doesn't need an app store.

1. iPhone or iPad: open twineaglesradio.net/app in Safari, tap the Share button, then Add to Home Screen. Open it from the new icon from then on.
2. Android: open it in Chrome and tap Install at the top of the app, or use the Chrome menu and Add to Home screen.
3. Use the five tabs along the bottom: Listen, Schedule, Replays, DJs and Request.

Listen has the player and the song playing, with Save, Share, Cast (where your phone can cast) and Sleep, then what's coming up and what played recently. Tap See all under Recently played to open What was that song?, where you can filter by song or artist and find your saved songs. During live shows, Listen also shows a Live wall where you can post to the DJ (a DJ approves posts first) and, when the DJ has set one up, Call the DJ. The Look card at the bottom switches between Auto, Light and Dark.

Schedule starts with today's shows, upcoming events and game days, with a bell on each show for reminders. Replays plays shows you missed, with buttons to go back 15 seconds or forward 30. Starting a replay stops the live stream. DJs shows our DJs and when they're on. Request is for song requests, shout-outs and voice shout-outs.

The Sleep sheet stops the radio after 15 minutes to an hour and a half, fading out over the last 30 seconds. Its Wake me up part starts the radio at a time you pick: tap Set alarm, then leave the app open on screen and plugged in, because phones don't let a web app wake itself up. Night clock shows a big dim clock; tap it to go back.

When an update is ready, the app tells you and waits for you to tap Refresh, so the music is never cut off. Your phone's lock screen, car and headphone buttons control the player.

3. Requests and shout-outs

Anyone can request a song, and no account is needed.

1. On the website, press Request a Song (in the Music & Shows menu, or the button under the player). In the app, open Request.
2. Type your name, then search the music library and pick a track. Picking from the library puts the song straight onto the stream queue.
3. Not in the library? Type the song and artist instead, and the DJs will see it.
4. Add a message if you like, and send it. In the app, My requests shows each request for three days and tells you when it played.

To send a shout-out, open Request in the app and tap Shout-out. Add who it's for and your message, and the DJs read shout-outs on air. Tap Voice to record up to 35 seconds in your own voice, tick the box to say it's OK to play it, and press Send my voice shout-out. A DJ listens before anything goes on the air. On the website, write a shout-out in the Shoutout / Message box of your request.

4. Shows, songs and replays

The Show Schedule lists every show by day, in Central time, with this week's changes at the top. Press Follow next to a show and it moves to Your shows, with when it's next on and Add to calendar. Your follows are kept in your browser, and saved to your account when you're signed in.

Meet the DJs has a page for every DJ, with their shows and, if they set it up, a Get in touch box.

Recently Played lists every song we played. Pick a Day and a Time, or type a song or artist and press Find to search the last 90 days. The Listen menu next to each song opens it in Spotify, Apple Music or YouTube Music. The Top 10 Chart shows the biggest songs this week, from plays and your requests.

Replays has shows you missed. On the website each replay picks up where you stopped, says Resume at and the time, and has Start over. The Replays page also shows the address of our replays feed for podcast apps.

5. Alerts and reminders

Alerts come from the app, so install it first. On an iPhone, add it to your Home Screen and open it from there.

1. Open Schedule in the app and tap Tell me when a DJ goes live.
2. Say Allow when your phone asks. You'll get a notification when a live show starts. The station may also send closings and severe weather warnings; tapping one opens Storm & Closings.
3. For one show, tap the bell next to it and your phone buzzes about 10 minutes before it starts. Tap the bell again to turn it off. Reminders keep working even if live alerts are off.
4. To stop live alerts, tap Stop live alerts.

On the website, Add to calendar next to a show under Your shows adds a weekly event with a 10-minute reminder to your phone or computer calendar. If your phone says notifications are blocked, allow them for the app in your phone's settings, then try again.

6. Games

All the games on the Games page are free, and you can play as a guest. Sign in to save your scores and appear on the leaderboards.

Test Your Music IQ asks 10 questions with 15 seconds each, in themes from music to sci-fi to country life. Unscramble the Classics has a new song title every day. The Crossword has a full newspaper-size puzzle for each day of the week, plus mini crosswords listed under each theme. Click a square to start, and click it again or press Space to switch between across and down. Use Check word, or More for checking a square or the whole puzzle, revealing, and Clear all. Your progress is saved for each puzzle. Word Find hides words across, down and on the diagonal.

UNO, Solitaire and Poker have a Table menu to change the look. Poker needs an account because it seats real players. The Arcade has Static Invaders, Equalizer Breakout and Signal Snake, which work with a keyboard or the buttons on a phone screen; P or Esc pauses. Every game has a sound switch in its top bar, and sound starts off.

7. Contests

No purchase is necessary to enter or win.

1. When a contest is open, an Enter to win card appears on the Listen screen of the app. Tap Enter now.
2. Type your name and a phone number or email. We only use them to reach you if you win.
3. Tick the box to agree to the rules and tap Enter. The card says you're entered.

If you can't use the app, you can enter free by email. The Contest rules page explains how, lists any contest open now, says who can enter and how winners are drawn, and shows recent winners.

8. Your account

You don't need an account to listen, request songs or play most games. A free account lets you join the live chat, save game scores, play Poker, vote for indie artists, post in the Swap Shop, post on your profile wall, earn badges and keep your followed shows on every device.

1. Press Join at the top of any page. Fill in Display Name, Username, Email and Password (at least 8 characters), and press Create Account.
2. Next time, press Sign In and use your email or username.
3. To see your page, open your name at the top and choose My Profile. Press Edit Profile to change your cover photo, picture, display name, location and bio, then Save Changes.

Your profile shows your Game Scores and your Badges, with what you've earned and what's up next. Forgot your password? Press Sign In, then Forgot password?, and we'll email you a link that works for one hour.

9. Weather, news and closings

Weather shows conditions and the next few days for towns around Clarks, Siouxland and the region. Search any city, or press My Location. Show Live Radar opens the radar. News, Sports, Farm Markets and Events & Games are in the News & Sports menu.

Storm & Closings shows National Weather Service alerts for our area and the closings and late starts we've been told about. It refreshes itself every two minutes, and when there's a warning or a closing today, a strip at the top of the homepage links to it.

To post a closing for your school, church, business or event, scroll to Report a closing, fill in the name, town, what's happening, the day and how to reach you, and press Send it to the station. We check each report before it goes up. Storm & Closings is a courtesy and not part of the Emergency Alert System, so use NOAA Weather Radio or your phone's emergency alerts for official warnings.

10. Chat, Swap Shop and getting involved

Live Chat is where listeners and DJs talk during the day; you need a free account to post. The Swap Shop is for things for sale, wanted, free, lost and found: press Post something, fill it in and press Send for approval. A moderator checks each post first.

Artists can send music through Indie Artist Spotlight, where signed-in listeners vote for one artist a month. Want your own show? Apply to DJ. Want to help keep us on the air? Support the Station has ways to chip in and a wall where supporters leave a shout-out.

11. Getting help

1. Open Support from the bottom of any page.
2. On Get Help, choose what it's about, write what happened, and press Send to Support. Tell us what phone, browser, car or speaker you were using.
3. We email you a private link to your ticket and usually reply within a day. Lost the link? Use Lost your ticket link? on the My Tickets tab.

For a quick note about something broken, use Report a Bug. To suggest something new, open Ideas & Add-ons on the Support page, vote for ideas you like, or send your own with Submit idea.

12. Privacy

You can listen without an account and without telling us anything. We only keep what you type into a form, or what a feature needs to work. Some things stay only on your device, such as your volume, shows you follow without an account, songs you saved in the app and your game progress. Clearing your browser or app data removes them.

The Privacy page explains each part, including the Google cookies on some pages and how to opt out. The app has its own shorter page at twineaglesradio.net/app/privacy.html. To see, correct or delete what we hold about you, email web@twineaglesradio.net.